Question 1

🐞 Account & Subscription Help

Accepted Answer

✧ You can cancel anytime through the Stripe Customer Portal.
✧ Need to update your address, billing details, or other info?
Make changes anytime through your Stripe Customer Portal.

Question 2

🍓 Tracking & Billing

Accepted Answer

✧ Subscription Envelopes and Previous Mails are mailed with a standard USPS stamp, so tracking is not available.
✧ You’ll be billed on the same date each month as your original signup.

Check or update billing anytime in the Stripe Customer Portal.

Question 3

✨ Damaged Mailers

Accepted Answer

✧ If your mailer arrives damaged or incorrect, please email theforayshop@gmail.com with:

— Your name, a brief description of the issue, photos of the affected item(s)
I’ll make sure we sort it out. 💌

Question 4

🍎 Where We Ship

Accepted Answer

✧ Mailers are currently available within the United States and most international locations.

Question 5

⏰  Delivery Delays

Accepted Answer

✧ All mailers are sent out during the first week of the month for Adventure Mail and around the 15th for Memories Mail. Please allow up to 14 business days (U.S.) or 21 business days (international) from the shipment date before reporting a missing mailer

✧ If you join between the 1st–end of the month, your first Adventure Mail will be the following month’s edition, shipped in the first week of that month

✧ For Memories Mail, anyone who joins between the 15th of one month and the 15th of the next will receive that upcoming edition, shipped during the week following the 15th

✧ If your envelope hasn’t arrived after the full delivery window, please email me at theforayshop@gmail.com

Before reaching out, take a moment to review this FAQ section — the answer may already be here.

FAQ

Frequently asked questions

🐞 Account & Subscription Help

🍓 Tracking & Billing

✨ Damaged Mailers

🍎 Where We Ship

⏰ Delivery Delays